sales@thedreamtravelgroup.co.uk
01372 70 20 44

disneyland paris

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FeeFo Feedback
Date Product Score Customer Comment

Your Booking experience

Service:++

Unfortunately the hotel requested was not available but time was talen going through all the other hotels and close dayes in order to find somewhere of similar price and that suited everyone. Very helpful and polite. Thank you


On 27-Aug-2015 the supplier responded:
We appreciate your review.
We are always confident that we can find an alternative hotel when your chosen hotel is fully booked.
Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine was friendly, helpful and really easy to discuss our holiday requirements with. She made helpful suggestions and tried to find us the best deal. I was very happy with the service in which I received.


On 26-Aug-2015 the supplier responded:
I am very pleased to hear that we were able to offer you a high level of customer service and you found our team to be helpful and prices competitive. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:+

Good communication and knowledgeable about the area, good service overall


On 17-Aug-2015 the supplier responded:
We appreciate you taking the time to send us in your Feefo review. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:+

Very helpful and very quick response =)


On 17-Aug-2015 the supplier responded:
We value your Feefo review. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very helpful And very friendly


On 12-Aug-2015 the supplier responded:
We appreciate your Feefo review, thank you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine was very helpful which was good as I was not sure how to book this trip and she gave me lots of insight of what to expect at the park.


On 25-Jul-2015 the supplier responded:
Thank you for your feedback. We do have an excellent sales team who always strive to offer the best package at the most competitive prices. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Excellent customer service and extremely good value for money!! Lorraine was so polite and was so very helpful!! Will use again!!


On 20-Jul-2015 the supplier responded:
I am very pleased to hear that we were able to offer you a high level of customer service and you found our team to be helpful and prices competitive. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very polite, and accurate information. Thank you.


On 19-Jul-2015 the supplier responded:
Thank You for your feedback, we strive to offer exceptional Customer Service with great prices.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very good knowledge and service


On 02-Jul-2015 the supplier responded:
We appreciate you taking the time to send us in your Feedback, we are very proud of our Disney Sales Team who continue to offer the best prices and guarantee excellent product knowledge.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Fantastic service, Lorraine Smith couldn't help enough...you have a fantastic customer service team and I'll definitely be booking with The Dream Travel Group again!!


On 02-Jul-2015 the supplier responded:
Thank you for your feedback. We do have an excellent sales team who always strive to offer the best package at the most competitive prices. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I have used The Dream Travel Group for many bookings. The process is always fully explained as we go along and Phone calls are always returned when arranged. Lorraine has always been very helpful when discussing holiday options, and for that I would like to thank her. A very easy process with a friendly customer advisor.


On 27-Jun-2015 the supplier responded:
We are always pleased to hear that we continue to offer a high level of customer service.
We value your custom and appreciate your loyalty to us.
Please let us know if there is anything else you need Mr Arnold.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine the person my son and I spoke to was wonderful, Lorraine was so kind,caring, and so helpful, Lorraine answered all our questions and it was a pleasure to speak with her.
Lorraine's customer service skills were excellent. Thank you so much.


On 22-Jun-2015 the supplier responded:
I am very pleased to hear that we were able to offer you a high level of customer service and you found our team to be helpful.
We strive to continue our 100% Customer Service Satisfaction Award.
Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine was so helpful and booking all went smoothly, would recommend.


On 16-Jun-2015 the supplier responded:
Thank you for taking the time to send in your Feedback, we appreciate it.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very helpful, 1st class service


On 09-Jun-2015 the supplier responded:
We appreciate your review, thank you for taking the time to send it in.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Fantastic service and very honest about extra charges etc. Always available on online chat to discuss holidays but did struggle to phone through as lines were busy. Very informative as they have stayed in the hotels and could advise us on what to expect. Lovely lady called us back to discuss and took time to answer everything. Would highly recommend!!


On 06-Jun-2015 the supplier responded:
Thank you for taking the time to send us in your excellent review. Please note that during busy times you are able to press '0' on your phone and a Disney Team member will call you back, we do apologise you were kept waiting.
Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Both Sue on live chat and Lorraine on the phone were absolutely fantastic.


On 04-Jun-2015 the supplier responded:
We appreciate you taking the time to send us in your Feedback and value your comments, please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

The lady we spoke to was really efficient, helpful and friendly.


On 30-May-2015 the supplier responded:
We are very pleased to hear that we were able to offer you a high level of customer service and you found our team to be helpful. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I have booked twoholidays with the dream travel group Lorraine has always found us the best deal available really pleasant service would highly recommend


On 28-May-2015 the supplier responded:
It is wonderful to see our loyal clients returning to us, please let us know if there is anything else you need.

John
The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very good service and informative


On 26-May-2015 the supplier responded:
I am very pleased to hear that we were able to offer you a high level of customer service and you found our team to be helpful. Please let us know if there is anything else we can do for you.

John
The Dream Travel Group Customer Services

Your Booking experience

Service:++

Really helpful and made booking easy


On 06-May-2015 the supplier responded:
We appreciate your feedback, please let us know if there is anything else you need.

The Dream Travel Group Customer Services

Your Booking experience

Service:++Latest:Service++
Product:NA

Very friendly lady. And so helpful.


On 25-Apr-2015 the customer changed their rating and added:
Lorraine was very helpful. so quick and efficient and so friendly. Especially as i was booking for our large family. She was very patient.

See this exchange on Feefo

On 26-Apr-2015 the supplier responded:
So great that you have entrusted us to book your Disneyland Paris holiday.
Please let us know if there is anything else we can do for you.
Thank you for your kind review.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine was very helpful and answered all my questions.
Prices were best I could find.
Kids cannot wait to get to Disneyland Paris.
I would definitely use again.


On 22-Apr-2015 the supplier responded:
We appreciate your comments and excellent review.
We hope your stay at Disneyland Paris will be a memorable one!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

excellent service thank you


On 22-Apr-2015 the supplier responded:
Thank you for your review.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very helpful and informative. Holiday not till next year but the booking process so far has been excellent.


On 09-Apr-2015 the supplier responded:
Thank you for taking the time to send us in your review!
Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine was so helpful and friendly, i really feel sge tried her very best to help and nothing was too much trouble


On 07-Apr-2015 the supplier responded:
I am very pleased to hear that we were able to offer you a high level of customer service and you found our team to be helpful. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

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